Shipping + Returns + shop policies



The nature of hand written calligraphy give each piece a unique personal touch. Unless otherwise stated I only use a Dip Pen to write calligraphy. Do not expect perfect strokes, no two handwritten pieces are the same. The script would adhere for the most part to the handwritten style of your choosing however letterform variations are common from one piece to the other.

Note that I will pen envelopes/ornaments exactly as you send the information. In case there is a misspelling error from your part you will have to buy a new listing. If the error is mine, I will replace the item at no cost to you.

Due to the nature of the handmade products and services offered, returns are not accepted.


Prices in US Dollars. PayPal is the form of payment accepted for products and services. Payment for products is due in full at the time of purchase, prior to shipping. For Calligraphy services please refer to the terms of payment listed in your quote.

Ceramic and glass products are packaged carefully but in case that items get to you broken, please take a picture and send an email to (mention order number) within 48 hours after receipt. 


Products are delivered via USPS. Products will be sent to the address provided at check out. All shipping charges are per address.

Please verify at check out that shipping address is correct. Esperanza Atelier is not responsible for shipping issues due to wrong address or insufficient address information.

Processing time:

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times:

Actual delivery time will depend on the shipping method you choose.

  • Esperanza Atelier cannot guarantee post office/courier delivery dates.


Due to the nature of the handmade products and services offered, returns are not accepted.

In case of damaged product during transit, please take a picture and contact me within 24 hours at (mention order number).

  • Esperanza Atelier is a participant in the Amazon Influencer program and earns from qualifying purchases.